Patient Info

All scheduling of office visits is done by the Reception Desk. All scheduling of surgeries is done by the appropriate doctor’s nurse or physician’s assistant.

Except in the case of emergencies, it is not our policy to see patients without an appointment. Our doctors fill their schedules well in advance with, in some cases, people who have waited months to make an appointment. We understand that it is tempting to bring someone with you in hopes that they can be seen as well during your appointment time, but in fairness to those who have waited, we are not able to see anyone without a scheduled appointment. We appreciate your cooperation in this matter.

Please print form, fill out by hand and bring to your next office visit.

Patient Information Form

Please bring the following items with you to appointments:

• Your insurance card or other health coverage information. Some insurance carriers require you to have a referral or primary care physician authorization before treatment is given. Please check with your carrier if you are in doubt.
• Walking shorts and athletic shoes (knee examination only).
• X-rays or MRI’s not older than twelve or eighteen months (if available).
• Clinic notes or operative reports from your referring physician that relate to your condition.

Payment in full is expected at the time of your visit. Exceptions include workers compensation, Medicare and preferred provider contracts (copay only). Check your insurance information to identify whether Dr. Paul Hughes is a preferred provider for your policy. Charges for physical therapy may also be included in the total charge of your appointment, but are billed separately. For your convenience we accept cash or check. Please contact our office if you have any questions or concerns.

Should you have any questions prior to your visit, please feel free to contact the reception at (650) 343-5633 and we will be happy to assist you.

For patients whose injury is work related, you must provide the clinic with an authorization letter from your employer or workers compensation carrier. Please include a claim number or case number, contact person and their phone number and appropriate billing address.

Like most physicians’ offices, we request payment at the time of service unless we are a preferred provider for the insurance company or employer. Contact our office for a complete list of all the plans we accept. Since most insurance companies do not reimburse the total amount due, you will be responsible for any charges that are not covered under your plan. Contact our office if you have any questions regarding your coverage or account balance.

If in the future you need to request certain medical records from our office, please be aware that the request could take ten days to two weeks before you receive the information. We will make every effort to fulfill all medical records requests as quickly as possible. Please contact our Medical Records department if you have any further questions.

From A-Z: Orthopedic information you can trust from Your Orthopedic Connection, a service provided by the American Academy of Orthopedic Surgeons.